Frequently Asked Questions for Users
Account
Signing Up
How do I make an account?
There are two ways to make an account.
The primary way is to simply access the "Sign Up" page by clicking the "Login" button in the upper right-hand menu. You will be asked to enter your email address, username, and create a password. In order to link a Patreon or Kickstarter account with your account on this site, make sure to use the same email address for both accounts.
You can also make an account using your Patreon information by signing in through Patreon. Select the "Patreon" link on the "Login" page and input your Patreon information. This will create an account which is linked to your Patreon automatically.
Do I need a Patreon account to sign up?
You do not need a Patreon account to purchase individual digital files or physical products from retail or artist partners.
As of May 2023, subscriptions to digital artists are done only through Patreon. Becoming a patron on Patreon allows you to access monthly releases through a subscription model.
Does it cost anything to make an account?
Making an account is completely free.
Website Errors
Is the website down? I keep getting the error: "We encountered an error when trying to load your application and your page could not be served. Check the logs for your application in the App Platform dashboard."
This error means that the server took too long to respond. Sometimes it can be that the server is overloaded, especially on days with heavy traffic on the website, but it can also happen when there are too many items in a cart (over 50 generally causes issues) or when the results per page is turned up too high.
Digital Files
On-Site Subscriptions
Can I subscribe to an artist through this website?
As of May 2023, you must create a Patreon account and become a patron of an artist in order to subscribe to them. However, on-site subscriptions are a planned feature.
Account Access
Do I need an account to access digital files?
In order to download files or make digital purchases of any kind, you will need to be signed in with an account.
Why do I need to make an account when I am already a Patron on Patreon?
If you are a patron of a digital artist on Patreon, you need to sign up for an account and link it to your Patreon account in order to access their files through this site. This is because our system is separate from Patreon and requires your account information to track which files you have access to.
How long after making a Patreon pledge can I expect to gain access to my files?
There is typically a four hour delay while the system updates your pledge information. If you still cannot access your files after three hours, check to make sure that your account uses the same email address as your Patreon account at the Account Email page.
If your pledge is still not listed on your Pledge page after this time, please contact customer support via email or on our Discord Server
Will I lose access to my files at the end of the month?
This is a permanent files distribution service. You will be able to access your files through your Downloads page indefinitely. You do not need to download them during the month of release, and your access never expires.
Will I get a patron discount in the store?
Patron discounts are controlled by each individual artist partner. If an artist offers a patron discount, its information will be visible on their partner page. Patron discounts are applied to your account automatically if the website recognizes you as an active patron, meaning you have a pledge for the current month in the system.
How do I access my Kickstarter files?
If you backed a Kickstarter that uses this platform as its distribution method, you will need to create or log in to an account with the same email as your Kickstarter account (at the time that you backed the Kickstarter). Navigate to your Downloads page and click the "Check for New Items" button at the top of the page. This will check for any Kickstarter files your account should have access to.
Downloads
How do I find my files to download?
In order to access your downloads, make sure you are signed in to your account. You can navigate to your downloads in the upper right corner menu or by going to your Downloads page.
Why is my downloads page empty or missing the newest Patreon release?
In order to access your downloads, make sure you are signed into your account, and it is the correct account which uses the same email as your patreon account, or is the same account that you purchased the files with.
If you are logged in correctly, check to make sure any Patreon pledge information is in the system on your Pledge page. If your Pledge page does not list your current pledge after the initial import period, contact customer support via email or on our Discord Server.
If your pledge is listed correctly in the system but your downloads are not appearing, try the green "Refresh" button at the top of the downloads page. This will have the system double check what files you should have access to.
You can also check the Troubleshooting Downloads page for information on more common issues with downloads.
I bought a file, so why is it not appearing in my downloads?
If you purchased a file through you should get access to the file automatically in your Downloads page. Check that the email your account uses is verified.
If you paid for your order online and the payment went through but the order did not complete and you cannot access the files, please contact customer support via email or on our Discord Server so we can fix the issue.
Why can't I download my files?
If you have access to files, but the files are not downloading correctly, please consult our Troubleshooting Downloads guide for a list of common download issues and how to fix them.